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AarohanHospitals

What we do with your information

Your medical record is confidential. This page sets out what we collect, why we hold it, who else can see it and what you can ask us to do about it.

Effective from 1 April 2026

01What we collect

  • Identity and contact details you give us at registration — name, date of birth, address, phone number, email and government ID.
  • Clinical information created in the course of your care: history, examination findings, investigation results, imaging, prescriptions, operative notes and discharge summaries.
  • Payment and insurance details, including policy number, TPA details and scheme eligibility documents.
  • Basic website analytics such as pages visited and approximate location, used only to understand which information people are looking for.

02Why we hold it

  • To treat you, and to let every clinician involved in your care read the same record.
  • To raise and settle bills, and to process cashless or reimbursement claims on your behalf.
  • To meet our legal obligations — including retaining medical records for the period Indian law requires, and reporting notifiable diseases to public health authorities.
  • To contact you about appointments, results and follow-ups.

03Who we share it with

  • The clinicians, nurses, technicians and support staff treating you.
  • Your insurer or TPA, to the extent needed to process a claim you have asked us to process.
  • Government scheme administrators where you are being treated under a scheme.
  • Laboratories or specialists we refer you to, with the clinical information relevant to that referral.
  • Courts, regulators or police where we are legally compelled to disclose.
  • We do not sell patient information, and we do not share it with advertisers.

04How long we keep it

  • Inpatient and outpatient medical records are retained for the minimum period required by Indian medical record regulations, and longer where a case is under review or litigation.
  • Billing records are retained as required by tax and audit law.
  • Website analytics are retained in aggregate only.

05How we protect it

  • Access to patient records is role-based: staff can open only the records relevant to their work.
  • Physical records are held in a controlled medical records department.
  • Electronic records are access-logged, and staff are bound by confidentiality undertakings.
  • Breaches affecting patient data are investigated and notified to the affected patients.

06Your rights

  • You may request a copy of your own medical record. Ask at the medical records department with a photo ID.
  • You may ask us to correct factual errors in your demographic details.
  • You may withdraw consent for non-clinical communication at any time, without affecting your care.
  • You may ask who has accessed your record and why.

07Cookies

  • This website uses only the cookies needed to make pages work. It does not run advertising or cross-site tracking cookies.

08Changes to this policy

  • If this policy changes materially, the revised version will be published here with a new effective date. Continued use of the site or our services after that date means the revised policy applies.

Questions about your data

Write to care@aarohanhospitals.in or call the front desk on +91 91336 11292. Requests for copies of medical records are handled by the medical records department on the ground floor.