Before your visit
Planning the trip
Whether you are coming for an OPD consultation, a planned procedure or an emergency, here is what to sort out first.
Getting here
- By road
- Buckinghampeta, Vijayawada, Andhra Pradesh — 520010. A few minutes from Vijayawada Junction, and reachable from Governorpet, Labbipet, Patamata, Benz Circle and Bhavanipuram.
- Parking
- Free on-site parking for patients and visitors in the basement and rear lot. Attendants can help if you need a hand.
- In an emergency
- The emergency entrance on the Road No. 5 side is open all night. Call +91 91336 11292 on your way and we will have the team waiting. Ambulance dispatch is available on the same number.
What to bring
Photo ID
Aadhaar, passport or any government-issued photo identity
Previous medical records
Reports, prescriptions and discharge summaries from earlier visits
Insurance card & policy details
Needed to start cashless pre-authorisation on arrival
Scheme card
Ayushman Bharat, Aarogyasri, EHS, CGHS or ECHS card if you are eligible
Current medication list
Names and doses, including anything bought over the counter
Service hours
| Service | Hours | Days |
|---|---|---|
| OPD Consultations | As per doctor schedule | Mon – Sat |
| Emergency & Casualty | 24 / 7 | All days |
| ICU & Critical Care | 24 / 7 | All days |
| Radiology & Diagnostics | 8:00 AM – 8:00 PM | Mon – Sat |
| Pathology Lab | 7:00 AM – 9:00 PM | All days |
| Pharmacy | 24 / 7 | All days |
| Admission Counter | 24 / 7 | All days |
| Discharge Processing | 9:00 AM – 5:00 PM | Mon – Sat |
| Discharge Processing | 10:00 AM – 1:00 PM | Sunday |
Admission
How admission works
Two paths, depending on how you arrive. Both end with a named doctor and nurse responsible for your care.
Planned admission
Register at the front desk
Bring your photo ID and prior records. The admission desk registers you and points you to the right OPD.
Consult the treating doctor
The doctor reviews your condition, recommends admission if needed, and explains the procedure, the expected stay and the estimated cost.
Paperwork and bed allocation
We prepare your file and allocate a bed. Room categories are general, semi-private and private — availability is confirmed before you pay.
Advance deposit
An advance is taken at admission. If you are insured, we contact your insurer the same hour to start pre-authorisation.
Your care team takes over
From here a named nurse and doctor are responsible for your stay, and your family gets one scheduled update each day.
Room categories: general, semi-private and private. Availability is confirmed before any deposit is taken.
Emergency admission
Come straight to the emergency entrance
Open 24/7 on the Road No. 5 side. Triage happens on arrival — no registration is needed first.
Stabilisation begins immediately
The emergency physician and nursing team start treatment while an attendant completes the paperwork in parallel.
Transfer to ward or ICU
Once stable, the patient moves to the appropriate unit and the treating team briefs the family on the plan of care.
Do not wait to register. Call +91 91336 11292 on your way and triage will start the moment you arrive.
Visitors
Visiting someone here
Visitors are welcome during the hours below. The limits exist because patients in shared rooms need to sleep.
| Unit | Visiting hours | Allowed |
|---|---|---|
| General Wards | 12:00–2:00 PM · 5:00–7:00 PM | Up to 2 at a time |
| Private Rooms | 12:00–2:00 PM · 5:00–7:00 PM | Up to 2 at a time |
| ICU | At clinical discretion | 1 immediate family member |
| NICU / PICU | Open to parents at any hour | Parents only |
| Maternity Ward | 12:00–2:00 PM · 5:00–7:00 PM | Spouse + 1 family member |
House rules
- No smoking anywhere on hospital premises, including outside the entrance.
- No outside food in patient rooms without the nursing staff’s permission.
- Please keep noise down — sound carries and patients are sleeping.
- Do not tip hospital staff. They are not permitted to accept money or gifts.
- Valuables remain the patient’s responsibility. The hospital is not liable for lost items.
- If you have a fever or a cough, please do not visit.
- One designated attendant may stay overnight where clinical staff permit it.
Visitor passes are issued at the front desk against a photo ID. Please wear the pass where staff can see it.
Billing & payment
What you pay, and when
An itemised bill at discharge, an interim bill whenever you ask for one, and no surprise line items.
Payment methods
Cash
Accepted at the billing counter for every service.
Debit & credit card
Visa, Mastercard and RuPay.
UPI & digital
All UPI apps. Cheques are not accepted.
Advance deposit
An advance is taken at admission for all inpatient procedures. The amount is based on your treatment plan and is told to you before you pay. Any balance either way is settled at discharge.
Billing policy
- An itemised bill is issued at discharge covering treatment, procedures, medicines and room charges.
- Interim bills can be requested at any point during a long stay.
- For cashless patients we deal with the insurer or TPA directly — you do not chase them.
- Cheques are not accepted. Cash, card and UPI are.
- The billing counter is open 24/7 for emergency payments and queries.
- Duplicate bills are available on request for reimbursement or your own records.
Insurance & schemes
Cashless hospitalisation
We are empanelled with the major insurers, TPAs and government schemes. Pre-authorisation is initiated the hour you are admitted — you do not chase the insurer, we do.
How it works
- Bring your insurance card, policy number and TPA details to admission.
- We initiate pre-authorisation with your insurer immediately, not at discharge.
- Reimbursement claims are also supported with complete documentation.
- If pre-authorisation is denied, we tell you the same day and explain why.
Government schemes
- Ayushman Bharat (PM-JAY)
- Dr. NTR Vaidya Seva (Aarogyasri)
- EHS — AP Employees Health Scheme
- CGHS
- ECHS
Insurers & TPAs accepted
- Star Health
- HDFC ERGO
- ICICI Lombard
- Bajaj Allianz
- United India
- New India Assurance
- Oriental Insurance
- National Insurance
- Care Health
- Niva Bupa
- Medi Assist TPA
- Paramount Health
- Raksha TPA
- MDIndia TPA
- Vipul Medcorp
- Park Mediclaim
- and more
Not sure whether your policy is accepted? Call +91 91336 11292 with your policy number and we will check it while you wait.
Discharge & aftercare
Going home
Discharge is a sequence, not a single moment. Here is the order it happens in, so you know what is left.
Step 01
Doctor clears discharge
Your treating doctor reviews your condition and issues the discharge order, usually on the morning round.
Step 02
Discharge summary prepared
Medical records writes up your diagnosis, treatment, medications and follow-up plan.
Step 03
Final bill and settlement
An itemised bill is prepared at the billing counter. Insured patients receive the finalised claim document.
Step 04
Medication and instructions
A nurse takes you through every discharge medication, dietary advice, wound care and your follow-up date.
Step 05
Collect your documents
Take your discharge summary, reports, prescriptions and imaging with you. You will need them at follow-up.
Step 06
Stay in touch
Call us if anything changes at home. Telephonic advice from the treating team is free for 30 days after discharge.
After you leave
Telephonic advice from your treating team is free for 30 days after discharge. If something changes at home — a fever, a wound that looks wrong, a medication you cannot tolerate — call before you worry about it overnight.
+91 91336 11292